Reliance High-Tech system support service
At Reliance High-Tech, we strive to resolve any system problems you encounter swiftly and efficiently. With a full complement of support services, any issues can be addressed in as simple and straightforward a way as possible. For more information download the Reliance High-Tech Maintenance brochure here.
Call-out facilities
Our call-out facilities and technical support helpline are available to customers 365 days a year, 24 hours a day.
Call management system and internet logging
We have invested in the latest call management systems to enable a rapid respond to all requests for support. All customer calls are logged and routed to our engineers' handheld devices, ensuring that all the details they receive are accurate. With our vehicle tracking, the system also provides maintenance audit trails; tracks any spare parts in need of replacement; provides proof of maintenance; and details the next service date. You can also log your call via the internet. A comprehensive menu of services, from engineer dispatch to call resolution, is available online at the touch of a button.
Technical support engineers
Second-line support is provided by our team of technical support engineers. They have an in-depth understanding of how your systems work, right down to system programming level. Also, our technical support engineers all carry laptops that are fully equipped with the diagnostic tools required to help make part replacements on the spot.
Service level agreements
Your contract with Reliance High-Tech is always backed up with a service level agreement specifying the level of service and response criteria you can expect as part of your maintenance agreement. We offer customers different levels of service in line with their needs and priorities. Our standard series of service level agreements includes a one-year warranty plan or you can opt for more comprehensive cover at bronze, silver or gold level.
For more information download the Reliance High-Tech Maintenance brochure here.
